All items are normally held in stock. However we may sometimes run short due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock or offer an alternative.
We aim to dispatch orders received before 1pm same working day. However this may sometimes be longer due to other circumstances.
We use DPD & DHL on orders placed before 1pm Mon - Friday for £10.00 to UK only, (Southern Ireland, Europe will be shipped DHL or Fedex standard economy £45.00) however as we use third party couriers we cannot guarantee this service therefore please allow up to 5 working days for delivery of your order from the date it was dispatched. Service jackets not containing canisters will be shipped on a Royal Mail service.
CO2 canisters are considered dangerous goods and cannot be sent by Royal Mail or Parceforce. Point Two cannot be held responsible for any goods lost or confiscated on return to us.
PLEASE NOTE: We cannot ship to PO Boxes. Billing can be a PO Box but not shipping. We cannot send canisters by air freight to any country.
4. High value orders
Orders will be shipped via Courier and will require a signature.
You should inform us if you have not received your order within 5 working days. We will not be able to follow up any claim for non-delivery placed with us more than 28 days after dispatch.
If for any reason you are unhappy with your purchase you can return it to us in its original condition (Air jackets must be clean and have not been inflated). Please notify us of the return within 3 business days of receiving your item and we will issue a refund for the price you paid for the item (original delivery and return delivery costs are not included). If returning an air jacket we will need to arrange the returns label via courier due to the Co2 canisters. You can expect a refund in the same form of payment originally used for the purchase within 5 days of us receiving your return. If you require an exchange, please contact us so we can arrange this for you.
A 20% restocking fee may apply to returns after 7 days from the date you received the item.
No returns after 14 days will be accepted unless with prior approval.
Please contact us with your order number and which items you wish to return. Please re-package the goods and we will confirm how they should be returned and at your own cost.
Call +44(0)1403 732128
Point Two Air Vests - UK
Beckley Stud, Reeds Lane